Customer Relationship Management
Microsoft Dynamics CRM is the customer relationship management software that helps your sales, marketing, and customer care teams work as one to deliver personal experiences across every interaction. Register for the Global Premiere Event on November 4 to see firsthand how Microsoft Dynamics CRM 2013 can help you connect with your customers.


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You strive to outsmart and outpace your competition, so you understand how important it is to equip your people with the right customer relationship management (CRM) tools to win. Get the sales tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers.
Microsoft Dynamics CRM helps sales teams become prepared and insightful, collaborative and connected, quick and mobile, and highly productive.

Customer care

Delivering exceptional customer care starts from the inside out—to win the hearts of your customers, you must first win the hearts of your employees. After all, they are on the front lines in that moment of truth when customers are deciding to continue their relationship with you.
What does it take to win their hearts?
Microsoft Dynamics CRM is built to enable each person in your organization to thrive. With the right system of engagement, you do more than inspire them. You enable them to do what they do best—to shine.



Unleash your team's marketing potential with Microsoft Dynamics CRM and MarketingPilot, delivering enterprise marketing automation and multichannel campaign management.


Far more than a passing trend, social is here to stay. But when it comes to applying it to your business, you may be asking, "Where do I start?" The answer is simple: start with the priorities you have for your business. Enterprise Social can help you do whatever you need to do—faster and smarter.


Microsoft Dynamics CRM is a modern business application engineered with the latest technologies to transform the way you find, win, and retain customers.
With embedded social, mobile experiences, proactive process guidance, and breakthrough insights, Microsoft Dynamics CRM can help improve productivity for everyone in your organization.
As an enterprise-ready solution with low total cost of ownership, Microsoft Dynamics CRM delivers a whole new level of business value.